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Shipping policy

Processing Time (aka handmaking your order):

  • Due to the custom nature of this business, please allow anywhere from 3-14 days to complete your order, depending on the size of your order and the amount of orders before yours. However, we will do everything in our power to process your order sooner than the above mentioned timeframe.
  • Orders received over the weekend, will begin processing on Tuesday. Our goal is complete your order as soon as possible, but we thank you in advance for your patience if we experience any delays with your order. We will notify you if there are any processing delays.
  • Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays. 

 

Shipping Time (aka once your order is placed in the mail to ship out to you):

  • Once your order is complete, please allow 3-5 business days to receive your order.
  • However, due to the short staffing of our amazing Couriers, as a result of the Covid 19 Pandemic, orders may even take up to 1-2 weeks to arrive. We will notify you of any major shipping delays.
  • You will receive a Tracking number via email, once your order has shipped

 

Shipping Delays:

  • B.A.P.S 3's Creations is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays. Major holidays will also increase shipping time. Please be mindful that our very small staff (at this time that only consists of the Owner) does not work on these days as we feel she deserves to spend time with her family. 

  • We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure he or she enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information entered by the customer will cause delays. 

  • PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED.  Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.

  • If your order has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.

 

Damaged Packages:

  • B.A.P.S 3's Creations is not responsible for any damaged, lost or stolen packages.  Please contact the Courier directly to submit a claim due their negligence and failure to meet your expectation. Once the order is in the possession of the Courier we do not see it again.
  • B.A.P.S 3's Creations IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER. 
  • Unfortunately, B.A.P.S 3's Creations is unable to dispense any refunds or credits regarding these matters. If additional information is needed to support your claim please email B.A.P.S 3's Creations at info@baps3screations.com with your claim number and full details and we will do everything in our power to assist you!

 

How to File a Claim :

Click here to file a claim with UPS.

Click here to file a claim with USPS (United States Postal Service).

 

Currently, B.A.P.S 3's Creations does not ship to international addresses. However, we hope to in the future!